Listed below are a number of frequently asked questions and answers grouped by topic, as well as details of how to contact us.
Billing
Changelog Alert accepts all major credit and debit cards including Visa, Mastercard and American Express.
All payments are securely processed by Stripe.
All payments are securely processed by Stripe.
All Changelog Alert subscription plans are billed in United States Dollars.
Customers within the United Kingdom will have 20% VAT added to their monthly subscription, as required by HMRC regulations.
For customers outside of the United Kingdom, then VAT will not be added to your subscription cost.
For customers outside of the United Kingdom, then VAT will not be added to your subscription cost.
You have full access to all of the WordPress, and premium plugin, monitoring features of your selected subscription plan, free for 30 days.
No payment is taken when you start your 30-day free trial, or if you cancel during your 30-day free trial period. We will email you a reminder, 7 days before your free trial ends.
You can cancel your free trial at any time online.
No payment is taken when you start your 30-day free trial, or if you cancel during your 30-day free trial period. We will email you a reminder, 7 days before your free trial ends.
You can cancel your free trial at any time online.
To ensure that there is no interruption in the monitoring of your projects and update notifications for your chosen WordPress and premium plugin monitoring follow these steps:-
1) Login and then from the menu, click on the ‘Your Account’ link
2) Within ‘Your Account’ page, click on the ‘Subscriptions’ link
3) Within the displayed subscriptions table click on the ‘Update’ link
4) Then, enter your updated credit card details in the secure form
1) Login and then from the menu, click on the ‘Your Account’ link
2) Within ‘Your Account’ page, click on the ‘Subscriptions’ link
3) Within the displayed subscriptions table click on the ‘Update’ link
4) Then, enter your updated credit card details in the secure form
You can upgrade or downgrade your Changelog Alert subscription plan at any time. Upgrades take effect immediately, while downgrades become effective at the end of your current billing period.
To change your subscription plan follow these steps:-
1) Login and then from the menu, click on the ‘Your Account’ link
2) Within ‘Your Account’ page, click on the ‘Subscriptions’ link
3) Within the displayed subscriptions table click on the ‘Change Plan’ link
4) Then on the displayed pricing table, select your chosen new subscription plan to proceed
All new subscription plans are prorated.
To change your subscription plan follow these steps:-
1) Login and then from the menu, click on the ‘Your Account’ link
2) Within ‘Your Account’ page, click on the ‘Subscriptions’ link
3) Within the displayed subscriptions table click on the ‘Change Plan’ link
4) Then on the displayed pricing table, select your chosen new subscription plan to proceed
All new subscription plans are prorated.
For monthly plans your subscription is monthly and auto-renews every month. For yearly plans your subscription is for 12 months and auto-renews every year.
You can upgrade, downgrade or cancel your Changelog Alert subscription plan at any time.
Upgrades take effect immediately, while downgrades and cancellations become effective at the end of your current billing period.
You can upgrade, downgrade or cancel your Changelog Alert subscription plan at any time.
Upgrades take effect immediately, while downgrades and cancellations become effective at the end of your current billing period.
If you require to cancel your Changelog Alert subscription, follow these steps:-
1) Login and then from the menu, click on the ‘Your Account’ link
2) Within ‘Your Account’ page, click on the ‘Subscriptions’ link
3) Within the displayed subscriptions table click on the ‘Cancel’ link
4) Then on the ‘Cancel Subscription’ page, click on the ‘Cancel Subscription’ button
Your cancellation will become effective at the end of your current billing period.
1) Login and then from the menu, click on the ‘Your Account’ link
2) Within ‘Your Account’ page, click on the ‘Subscriptions’ link
3) Within the displayed subscriptions table click on the ‘Cancel’ link
4) Then on the ‘Cancel Subscription’ page, click on the ‘Cancel Subscription’ button
Your cancellation will become effective at the end of your current billing period.
Emails
When a WordPress, or premium plugin, within your project has changed, your notification email will show, for each changed product, all of the following:-
WordPress Plugin
– the old and new version numbers
– a direct link to the plugin page on WordPress.org
– the latest changes and new features parsed from the plugin changelog for the new version
Premium Plugin
– a direct link to the premium plugin changelog page
– the latest changes and new features parsed from the plugin changelog for the new version
WordPress Plugin
– the old and new version numbers
– a direct link to the plugin page on WordPress.org
– the latest changes and new features parsed from the plugin changelog for the new version
Premium Plugin
– a direct link to the premium plugin changelog page
– the latest changes and new features parsed from the plugin changelog for the new version
If you are not receiving a daily or weekly notification email, then please check the following:-
Check your spam folder
Your email provider may have mistakenly put the email in your spam or junk email folder. If you find your notification emails in one of these folders please add the email address below to your safe sender list.
Add notification address to Safe Sender list
Please add the following email address ‘[email protected]’ to the safe sender list or whitelist settings within your email client.
Check you entered the correct notification email address
To check that your project has the correct email address, follow these steps:-
1) Login and then from the menu, click on ‘Dashboard’
2) On the Dashboard page click on the ‘Manage Projects’ button
3) Select the project you wish to check and click on the ‘Edit’ button
4) Check the email address is correct
Check the project is active for monitoring
Changelog Alert will only send notification emails if the project is active.
To check that your project is active, follow these steps:-
1) Login and then from the menu, click on ‘Dashboard’
2) On the Dashboard page click on the ‘Manage Projects’ button
3) Select the project you wish to check and click on the ‘Edit’ button
4) Check the ‘Project Active for Monitoring’ dropdown is set to Yes
There may have been no updates for that project
By default Changelog Alert does not send a notification update for any project where no updates have been detected. To change the default setting and always receive a notification email, even if empty, follow these steps:-
1) Login and then from the menu, click on ‘Dashboard’
2) On the Dashboard page click on the ‘Manage Projects’ button
3) Select the project you wish to check and click on the ‘Edit’ button
4) Change the ‘Send Notification Email if Empty’ dropdown to Yes
Check your spam folder
Your email provider may have mistakenly put the email in your spam or junk email folder. If you find your notification emails in one of these folders please add the email address below to your safe sender list.
Add notification address to Safe Sender list
Please add the following email address ‘[email protected]’ to the safe sender list or whitelist settings within your email client.
Check you entered the correct notification email address
To check that your project has the correct email address, follow these steps:-
1) Login and then from the menu, click on ‘Dashboard’
2) On the Dashboard page click on the ‘Manage Projects’ button
3) Select the project you wish to check and click on the ‘Edit’ button
4) Check the email address is correct
Check the project is active for monitoring
Changelog Alert will only send notification emails if the project is active.
To check that your project is active, follow these steps:-
1) Login and then from the menu, click on ‘Dashboard’
2) On the Dashboard page click on the ‘Manage Projects’ button
3) Select the project you wish to check and click on the ‘Edit’ button
4) Check the ‘Project Active for Monitoring’ dropdown is set to Yes
There may have been no updates for that project
By default Changelog Alert does not send a notification update for any project where no updates have been detected. To change the default setting and always receive a notification email, even if empty, follow these steps:-
1) Login and then from the menu, click on ‘Dashboard’
2) On the Dashboard page click on the ‘Manage Projects’ button
3) Select the project you wish to check and click on the ‘Edit’ button
4) Change the ‘Send Notification Email if Empty’ dropdown to Yes
1) Login and then from the menu, click on ‘Dashboard’
2) On the Dashboard page click on the ‘Manage Projects’ button
3) Select the project that contains the plugin you wish to remove and click on the ‘Manage’ button
4) Find or search for the plugin name in the table and click on the ‘Delete’ button
5) Then confirm that you wish to delete that plugin
2) On the Dashboard page click on the ‘Manage Projects’ button
3) Select the project that contains the plugin you wish to remove and click on the ‘Manage’ button
4) Find or search for the plugin name in the table and click on the ‘Delete’ button
5) Then confirm that you wish to delete that plugin
Yes, follow these steps to pause all notification emails for a project:-
1) Login and then from the menu, click on ‘Dashboard’
2) On the Dashboard page click on the ‘Manage Projects’ button
3) Select the project you wish to change and click on the ‘Edit’ button
4) Then change the ‘Project Active for Monitoring’ dropdown from Yes to No
1) Login and then from the menu, click on ‘Dashboard’
2) On the Dashboard page click on the ‘Manage Projects’ button
3) Select the project you wish to change and click on the ‘Edit’ button
4) Then change the ‘Project Active for Monitoring’ dropdown from Yes to No
Yes, follow these steps to change from daily emails to weekly emails:-
1) Login and then from the menu, click on ‘Dashboard’
2) On the Dashboard page click on the ‘Manage Projects’ button
3) Select the project you wish to change and click on the ‘Edit’ button
4) Then change the ‘Daily or Weekly Emails’ dropdown from Daily to Weekly
5) And select the day of the week you would like to receive weekly notification emails on
To change from weekly emails to daily emails follow these steps:-
1) Login and then from the menu, click on ‘Dashboard’
2) On the Dashboard page click on the ‘Manage Projects’ button
3) Select the project you wish to change and click on the ‘Edit’ button
4) Then change the ‘Daily or Weekly Email’s dropdown from Weekly to Daily
To ensure you do not miss any update notifications, when changing from weekly to daily, we recommend making the switch on the day you receive your latest weekly email.
1) Login and then from the menu, click on ‘Dashboard’
2) On the Dashboard page click on the ‘Manage Projects’ button
3) Select the project you wish to change and click on the ‘Edit’ button
4) Then change the ‘Daily or Weekly Emails’ dropdown from Daily to Weekly
5) And select the day of the week you would like to receive weekly notification emails on
To change from weekly emails to daily emails follow these steps:-
1) Login and then from the menu, click on ‘Dashboard’
2) On the Dashboard page click on the ‘Manage Projects’ button
3) Select the project you wish to change and click on the ‘Edit’ button
4) Then change the ‘Daily or Weekly Email’s dropdown from Weekly to Daily
To ensure you do not miss any update notifications, when changing from weekly to daily, we recommend making the switch on the day you receive your latest weekly email.
Monitoring
Changelog Alert can monitor every plugin that is available on the WordPress.org website. There are currently over 60,000 WordPress plugins available for monitoring as well as a selection of the most popular premium plugins.
Changelog Alert will check your selected WordPress, and premium plugins, daily or weekly as you require, and notify you of any updates.
Changelog Alert will check your selected WordPress, and premium plugins, daily or weekly as you require, and notify you of any updates.
A project is simply a collection of WordPress and premium plugins.
You could for example create a separate project for each different WordPress plugin you develop, then add all of the competitor plugins you wish to monitor into that project.
Changelog Alert sends a daily or weekly email for each project. Each project email can be sent to a different notification email address if required.
Each project can contain up to 100 WordPress and premium plugins..
You could for example create a separate project for each different WordPress plugin you develop, then add all of the competitor plugins you wish to monitor into that project.
Changelog Alert sends a daily or weekly email for each project. Each project email can be sent to a different notification email address if required.
Each project can contain up to 100 WordPress and premium plugins..
Yes we do.
Many very popular premium plugins, like UpdraftPlus for example, use the same changelog as the free version on WordPress.org. These premium plugins can be monitored by simply searching for the plugin name, within Changelog Alert, and then adding this plugin to your project.
Changelog Alert can also monitor a selection of the most popular premium plugins not available on WordPress.org.
These premium products including Gravity Forms, WooCommerce Subscriptions, WP Rocket, etc. can be added to your project by selecting from the available list of premium plugins.
Many very popular premium plugins, like UpdraftPlus for example, use the same changelog as the free version on WordPress.org. These premium plugins can be monitored by simply searching for the plugin name, within Changelog Alert, and then adding this plugin to your project.
Changelog Alert can also monitor a selection of the most popular premium plugins not available on WordPress.org.
These premium products including Gravity Forms, WooCommerce Subscriptions, WP Rocket, etc. can be added to your project by selecting from the available list of premium plugins.
Contact Us
If the FAQ above do not answer your query, please contact us, or use the live chat system (green button at right) and we will be happy to help.
